Generative or Static (Static being the default). If you want to stop your Assistant from sourcing responses outside of your Assistant data (defined Intents) and KB content, use Static as your Global No Match configurationNote: Global No Match settings are not applicable when using the Response AI step which queries GPT directly (by-passing the fallback).
KB view with “Docs” button linking to Zendesk article (ensuring documentation with guides are always a click away)
🐞 fix: Corrected Learn More hyperlink in tooltip when hovering on 🧠 icon during test runtime to go to the KB Zendesk article🐞 fix: Stopped viewer roles from uploading to KBKB Preview response. This will inform optimization workflow if incorrect/out-dated KB responses previewed (data sources already available in Test view tooltip. Transcript KB tooltips to come)Add Data Source drop-down to inform users of file size limits (10mb).docx file types as eligible data sourceKB Zendesk doc to include FAQ section and content on how to structure your assistant